Patient Care Coordinator - Physical Therapy Office

Empower Physical Therapy Group; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Empower Physical Therapy Group in Phoenix, AZ seeks an experienced Patient Care Coordinator to deliver an exceptional patient experience and maintain efficient front-office operations in a busy healthcare environment. This full-time role supports our Laveen clinic and aligns with our patient-centered care philosophy.

You will be the first point of contact for patients and referral sources, manage scheduling, verify insurance, and coordinate with clinicians to ensure smooth care transitions and

Qualifications

• 1–3+ years in medical front office or healthcare administration.
• Experience in outpatient rehabilitation, physical therapy, or specialty clinic preferred.
• Strong communication and interpersonal skills; customer service orientation.

Responsibilities

• Provide a warm and professional welcome to patients and visitors.
• Deliver exceptional customer service and patient support throughout the care process.
• Communicate effectively with patients, clinicians, referral sources, and internal departments.
• Guide patients through visit preparation, forms, paperwork, and appointment expectations.
• Ensure accurate patient registration and data entry in the EMR system.
• Review patient charts for completeness and accuracy.
• Manage patient scheduling and appointment optimization to maintain clinic efficiency.
• Coordinate communication with referral sources and assist with follow-ups.
• Answer and triage incoming calls professionally and timely.
• Collect copays, patient balances, and verify insurance information.
• Perform scanning, faxing, and other administrative duties.
• Support clinicians and assist with patient care coordination when needed.
• Maintain organized documentation and ensure compliance with office procedures.

Skills

Medical front office

Patient coordination

Healthcare admin

Customer service

Communication

Attention to detail

Teamwork

Tools

EMR system

Job description

We areseekingan experienced and highly professionalPatient Care Coordinatorwho is passionate about delivering exceptional patient experiences andmaintainingefficient front-office operations in a busy healthcare environment. This role is ideal for a motivated healthcare professional who thrives in a fast-paced setting, takes ownership of their work, and values teamwork, accuracy, and patient-centered care.
As the first point of contact for our patients and referral sources, this position plays a critical role in ensuring a smooth and welcoming experience from the moment a patient contacts our office through the completion of their care. The ideal candidate brings strong organizational skills, excellent communication abilities, and prior experience working in a medical front office, preferably withinoutpatient rehabilitation or a specialty clinic setting.
We are looking for someone who is proactive, dependable, and committed to building long-term relationships with patients, clinicians, and the community while contributing to the continued growth and success of our organization.
Empower Physical Therapy, now Doctors of Physical Therapyis currently seeking a Full-Time Patient Care Coordinator for ourLaveenclinic, where our "together we're better" philosophy creates a culture that makes coming to work enjoyable for everyone.

Key Responsibilities

• Provide a warm and professional welcome to all patients and visitors
• Deliver exceptionalcustomer service and patient supportthroughout the care process
• Communicate effectively with patients, clinicians, referral sources, and internal departments
• Guide patients through visit preparation,electronic forms, paperwork, and appointment expectations
• Ensureaccuratepatient registration and data entrywithin the EMR system
• Review patient charts for completeness and accuracy
• Managepatient scheduling and appointment optimizationtomaintainclinic efficiency
• Coordinate communication with referral sources andassistwith follow-ups
• Answer and triage incoming phone calls in a professional andtimelymanner
• Collectcopays, patient balances, and verify insurance information
• Perform scanning, faxing, and other administrative duties
• Support clinicians andassistwith patient care coordination when needed
• Maintain organized documentation and ensure compliance with office procedures

Preferred Qualifications

• 1–3+ years of experience in a medical front office, patient coordination, or healthcare administration role
• Experience inOutpatient Rehabilitation, Physical Therapy, or a specialty clinicstrongly preferred
• Strong knowledge ofinsurance benefits verification and common insurance terminology
• Proven ability to managehigh patient volumes whilemaintainingaccuracy and professionalism
• Excellentcustomer service, communication, and interpersonal skills
• Strongorganizational, multitasking, and problem-solving abilities
• Comfortable working collaboratively within ateam-oriented clinical environment
• Spanish speaking is a plus!