Patient Care Coordinator: Clinic Front Desk & Liaison

Providence Health & Services; Beaverton (OR); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Premium Float Pay

Mileage Reimbursement

Job summary

Providence Health & Services is hiring a Patient Care Coordinator in the Portland metro area. The role serves as the first contact for patients and visitors, providing exceptional service and acting as a liaison between patients and care teams to ensure a smooth patient experience.

Shifts are typically 8 or 10 hours with no weekend work required. This position supports Primary Care, Pediatrics, and Specialty Care clinics within the Providence Clinical Network across Oregon.

Qualifications

• 1 year of experience in medical/healthcare setting.
• Experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion.
• Electronic Medical Records (EMR) experience.

Responsibilities

• Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
• Demonstrate growth and proficiency in supporting Providence's mission of compassionate, high-quality care.

Skills

Customer service

Healthcare setting

EMR experience

Tools

Epic EMR

Job description

Providence Health & Services is hiring a Patient Care Coordinator in the Portland metro area. The role serves as the first contact for patients and visitors, providing exceptional service and acting as a liaison between patients and care teams to ensure a smooth patient experience.

Shifts are typically 8 or 10 hours with no weekend work required. This position supports Primary Care, Pediatrics, and Specialty Care clinics within the Providence Clinical Network across Oregon.