Front Desk Patient Care Coordinator

Agence PROvidence; Hillsboro (OR); On-site; USD 28,000 - 42,000; Full time

Job summary

Providence is hiring an Associate Patient Care Coordinator to be the first point of contact for patients and visitors, guiding them through the administrative flow and coordinating with care teams. The role focuses on learning front and back office duties in a supportive environment within Providence clinics in the Portland metro area.

This entry-level position emphasizes exceptional customer service, multitasking across scheduling, registration, and insurance verification, and ensuring accurate

Qualifications

• 6 months of Customer service experience.
• 6 months of Office experience, preferably in a medical office.
• 6 months of Electronic Medical Record experience.

Responsibilities

• Serve as the first point of contact for patients and visitors in person or by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties (scheduling, registration, insurance verification, updating demographics).
• Maintain clinic efficiency by accurate documentation and adherence to EPIC workflows.
• Support Providence’s mission of compassionate, high-quality care.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Tools

EPIC EMR

Job description

Providence is hiring an Associate Patient Care Coordinator to be the first point of contact for patients and visitors, guiding them through the administrative flow and coordinating with care teams. The role focuses on learning front and back office duties in a supportive environment within Providence clinics in the Portland metro area.

This entry-level position emphasizes exceptional customer service, multitasking across scheduling, registration, and insurance verification, and ensuring accurate