Patient Care Coordinator | Medical Office Front Desk

Brown University Health; Brown (CA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a front desk receptionist to assist physicians and deliver high-quality patient care at the Providence location. You will answer phones, schedule appointments, check patients in and out, and coordinate referrals while maintaining exceptional customer service.

The role emphasizes confidentiality, accurate demographics, insurance data, and compliant handling of payments. You will participate in meetings and contribute to smooth daily operations in a busy practice.

Responsibilities

• Answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Assists patients with Kiosk sign in
• Complies with OSHA and DOH standards
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

Job description

Brown University Health is seeking a front desk receptionist to assist physicians and deliver high-quality patient care at the Providence location. You will answer phones, schedule appointments, check patients in and out, and coordinate referrals while maintaining exceptional customer service.

The role emphasizes confidentiality, accurate demographics, insurance data, and compliant handling of payments. You will participate in meetings and contribute to smooth daily operations in a busy practice.