Front Office Lead – Medical Services & Patient Care

Lifespan; Providence (RI); On-site; USD 29,000 - 48,000; Full time

Job summary

Brown University Health is seeking a Front Office Coordinator to support the daily operations of the primary care front desk in Providence. Under direct supervision of the practice manager, you will help ensure smooth patient registration, scheduling, insurance verification and front desk coverage.

The role emphasizes quality, patient service and adherence to safety standards, with responsibilities including phones, check-in/out, referrals, co-pays, and coordination with specialists to support

Responsibilities

• Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage
• Promotes continuous quality improvement in patient services and practice workflow
• Responsible for front desk work allocation, training and problem resolution
• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
• Collects patient balances, copays, and credit cards at time of service
• Reviews lists of patients who need appointments and calls to schedule when due
• Verifies demographics and insurance carrier information for every patient
• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• Works to achieve NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
• Assists patients with Kiosk sign in
• Monitors and orders administrative supplies to ensure proper inventory
• Complies with OSHA and DOH standards
• Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information
• Provides superior customer service and outstanding patient care
• Attends meetings/workshops as they relate to current position and office workflows
• Performs other miscellaneous job-related duties as assigned

Job description

Brown University Health is seeking a Front Office Coordinator to support the daily operations of the primary care front desk in Providence. Under direct supervision of the practice manager, you will help ensure smooth patient registration, scheduling, insurance verification and front desk coverage.

The role emphasizes quality, patient service and adherence to safety standards, with responsibilities including phones, check-in/out, referrals, co-pays, and coordination with specialists to support