Patient Access & Care Concierge

Concord Hospital; Concord (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

Concord Hospital is seeking a Patient Care Coordinator to serve as the primary access point for patients and families. The role includes clerical tasks, data management, patient registration, referral coordination, and answering phones, all aimed at delivering timely, efficient, and compassionate customer service.

The ideal candidate will have a high school diploma or GED, demonstrate strong customer service abilities, and be familiar with medical office operations and terminology.

Qualifications

• High School degree or GED required; must pass annual registration competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
• Familiarity with medical terminology preferred.

Responsibilities

• PCC is the primary access point for patients and their families.
• Performs clerical and data management functions in support of patient registration, referral coordination, phone management and other PCC duties.
• Strives to provide timely, efficient and compassionate customer service.

Skills

Customer service

Medical office operations

Scheduling

Registration

Electronic medical records

Billing and coding

Referrals and authorizations

Payer guidelines

Regulatory compliance

Credentials and privileges

Medical terminology

Education

High School diploma or GED

Tools

EMR/EHR systems

Job description

Concord Hospital is seeking a Patient Care Coordinator to serve as the primary access point for patients and families. The role includes clerical tasks, data management, patient registration, referral coordination, and answering phones, all aimed at delivering timely, efficient, and compassionate customer service.

The ideal candidate will have a high school diploma or GED, demonstrate strong customer service abilities, and be familiar with medical office operations and terminology.