Patient Care Coordinator: Front Desk & Scheduling Pro

Talentify; Colorado Springs (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow within the care team. You will help optimize schedules, coordinate across clinicians, and ensure high-quality patient experiences.

Responsibilities include greeting patients, answering inquiries, confirming appointments, and handling insurance verification in the EMR with a focus on accuracy and service excellence.

Qualifications

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication tailored to patients.

Responsibilities

• Greet patients, customers, and vendors at the front desk and serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails or digital communications promptly and professionally.
• Schedule patient appointments and support provider schedule optimization, including cancellations and same-day openings.
• Conduct appointment confirmations and reminders to minimize no-shows and prepare patients for visits.
• Verify insurance eligibility and patient demographics; enter data accurately in the EMR.
• Explain insurance coverage, benefits, and patient financial responsibilities clearly.
• Prepare patient charts and documents ahead of visits for smooth flow.
• Record charges and payments in the EMR; reconcile balances and assist with claims.
• Run reports to ensure charges are billed and up to date, monitor patient flow.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow within the care team. You will help optimize schedules, coordinate across clinicians, and ensure high-quality patient experiences.

Responsibilities include greeting patients, answering inquiries, confirming appointments, and handling insurance verification in the EMR with a focus on accuracy and service excellence.