Patient Care & Scheduling Coordinator

joinaegvision; Pittsburgh (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate across care teams to ensure a seamless patient experience from arrival to departure.

Responsibilities include greeting patients, verifying insurance, scheduling, reminders, and EMR data entry, with a focus on timely, accurate communication and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Baseline computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; be the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email/digital communications promptly.
• Schedule patient appointments and optimize provider schedules; handle cancellations and reschedules.
• Send appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data into EMR accurately.
• Explain insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and documentation ahead of visits for efficient flow.
• Record charges, co-pays, and payments in EMR; assist with balance allocation and claims.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; adjust as needed.
• Communicate wait times and next steps to patients to maintain a positive experience.
• Coordinate with clinical and optical teams for smooth transitions during visits.
• Support patient retention through recall and reactivation outreach.
• Maintain a clean, organized front office; perform other duties as assigned.

Skills

Strong communication

Strong organizational

Interpersonal skills

Multi-tasking

Education

High school diploma or equivalent

Tools

EMR

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate across care teams to ensure a seamless patient experience from arrival to departure.

Responsibilities include greeting patients, verifying insurance, scheduling, reminders, and EMR data entry, with a focus on timely, accurate communication and confidentiality.