Patient Care & Scheduling Coordinator

joinaegvision; Dennis (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will anticipate needs, communicate clearly, and proactively manage daily scheduling to ensure efficient, high-quality patient experiences.

Responsibilities include greeting patients, handling calls and emails, coordinating appointments, confirming visits, verifying insurance, and maintaining EMR records. Strong organization and confidentiality are essential.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; primary point of contact for patient interactions.
• Answer calls, respond to inquiries, and manage email/digital communications professionally.
• Schedule patient appointments and support provider scheduling optimization; manage cancellations and same-day fill opportunities.
• Execute appointment confirmations and reminders to reduce no-shows and prep patients for visits.
• Verify insurance eligibility and patient demographics; enter and maintain information in EMR.
• Communicate insurance coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and documentation in advance to support efficient flow.
• Record charges, co-pays, and payments in EMR; allocate balances and assist with claims.
• Run reports and review accounts to ensure charges are billed and up to date.
• Monitor patient flow and provider schedules; adjust to support efficiency.
• Communicate wait times and next steps to maintain positive experience.
• Coordinate with clinical/optical teams for smooth transitions during visits.
• Support retention through recalls and follow-up for annual/necessary appointments.
• Maintain an organized, clean front office environment; perform other duties as needed.

Skills

Customer service

Communication skills

Organizational skills

Interpersonal skills

Confidentiality

Education

High school diploma

Tools

EMR software

Practice management systems

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will anticipate needs, communicate clearly, and proactively manage daily scheduling to ensure efficient, high-quality patient experiences.

Responsibilities include greeting patients, handling calls and emails, coordinating appointments, confirming visits, verifying insurance, and maintaining EMR records. Strong organization and confidentiality are essential.