Patient Care & Scheduling Specialist

joinaegvision; Denver (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will support the care team and ensure a high-quality patient experience from check-in to discharge.

Responsibilities include greeting patients, handling calls and emails, verifying insurance, and maintaining EMR data with accuracy. Collaboration with clinicians is essential to ensure smooth transitions and effective care delivery.

Qualifications

• High school diploma or equivalent is required.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) focused on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; act as primary contact for patient interactions.
• Answer calls, respond to inquiries, manage emails professionally.
• Schedule appointments and optimize provider schedules; handle cancellations/reschedules.
• Send confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR.
• Explain insurance plans, coverage, and patient financial responsibility.
• Prepare patient charts and docs ahead of visits to support flow.
• Record charges, co-pays, and payments in EMR; balance accounts.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and schedules; adjust to avoid bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical/optical teams for smooth care transitions.
• Support retention through recalls and annual/medical reminders.
• Maintain a clean, organized front office; perform other duties as needed.

Skills

Active listening

Patient-centered service

Organizational skills

Written and verbal communication

Team collaboration

Issue identification & problem solving

Confidentiality

Education

High school diploma or equivalent

Tools

EMR

MS Office

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will support the care team and ensure a high-quality patient experience from check-in to discharge.

Responsibilities include greeting patients, handling calls and emails, verifying insurance, and maintaining EMR data with accuracy. Collaboration with clinicians is essential to ensure smooth transitions and effective care delivery.