Patient Care Coordinator: Scheduling & Front Desk Expert

AEG Vision; Town of Florida (NY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to lead front desk operations and support patient flow, scheduling, and care team coordination. You will be the first and last point of contact, ensuring a warm, efficient patient experience across visits.

In this role, you will verify insurance, enter patient data in EMR, coordinate schedules with providers, and support billing and patient communication to maintain smooth operations and high-quality care.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR systems.
• Strong organizational and detail-oriented skills.
• Excellent verbal and written communication focused on patient care.
• Strong interpersonal and cross-team collaboration abilities.
• Ability to identify issues and contribute to solutions in a fast-paced environment.
• Must maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule appointments and optimize provider calendars, handling cancellations and re-schedules.
• Send confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics in EMR.
• Explain coverage, benefits, and patient financial responsibility.
• Prepare charts and documents before visits to streamline flow.
• Record charges, co-pays, and payments in EMR and balance accounts.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and schedules, adjusting to reduce bottlenecks.
• Communicate wait times and next steps to maintain a positive experience.
• Coordinate with clinical/optical teams for smooth transitions.
• Support recall and reactivation outreach including annual appointments.
• Keep front office organized and ready.
• Perform other duties as assigned by management.

Skills

Customer service

Multitasking

Communication

Team collaboration

Confidentiality

Education

High school diploma or equivalent

Job description

AEG is seeking a Patient Care Coordinator to lead front desk operations and support patient flow, scheduling, and care team coordination. You will be the first and last point of contact, ensuring a warm, efficient patient experience across visits.

In this role, you will verify insurance, enter patient data in EMR, coordinate schedules with providers, and support billing and patient communication to maintain smooth operations and high-quality care.