Patient Care Coordinator: Scheduling & Patient Experience

joinaegvision; Meridian (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize schedules across the care team to deliver a seamless experience.

You will greet patients, answer calls and emails, verify insurance, enter demographics in the EMR, and coordinate with clinical staff to ensure smooth transitions.

This role emphasizes proactive communication, attention to detail, confidentiality, and a team‑oriented approach to patient‑centered service.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments and optimize provider schedules, including cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmations and reminders to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain information in EMR.
• Maintain a clear understanding of insurance plans and communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document all charges, co-pays, and payments into EMR; allocate balances and support claim submission.
• Run reports and review accounts to ensure all charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks and adjust as needed.
• Proactively communicate with patients regarding wait times and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth transitions and continuity of care.
• Support patient retention efforts through follow-up, recall, and reactivation outreach.
• Assist in maintaining an organized, clean, and patient-ready front office environment.
• Perform other duties as needed and as assigned by the Practice Manager.

Skills

Communication

Organization

Customer service

EMR proficiency

Team collaboration

Education

High school diploma or equivalent

Tools

EMR software

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and optimize schedules across the care team to deliver a seamless experience.

You will greet patients, answer calls and emails, verify insurance, enter demographics in the EMR, and coordinate with clinical staff to ensure smooth transitions.

This role emphasizes proactive communication, attention to detail, confidentiality, and a team‑oriented approach to patient‑centered service.