Patient Care Coordinator - Front Desk & Scheduling

Confluent Health; Tempe (AZ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

401(k) with match

Comprehensive training

Onboarding support

Career growth paths

Job summary

Confluent Health in Tempe, AZ seeks a Care Coordinator to deliver a welcoming, organized patient experience at the front desk. You will handle check-in/out, scheduling, insurance tasks, and referrals while supporting the clinical team with accurate records.

This role emphasizes communication, multi-tasking, and HIPAA compliance. Training is provided, with opportunities to grow into clinic management and operations within a supportive leadership structure.

Qualifications

• Requires a high school diploma or GED.
• At least one year in a customer-facing or patient-facing role.
• Strong multitasking and detail orientation.
• Clear phone communication and professionalism.
• Basic computer skills and scheduling software familiarity.

Responsibilities

• Greet patients and create a welcoming first impression.
• Manage front desk tasks: check-in/out, scheduling, insurance verification/authorization, and calls.
• Review referrals and update patient records while guiding patients on next steps.
• Maintain patient flow by confirming appointments, waitlists, and follow-ups.
• Collect copays and payments with basic reconciliation as needed.
• Protect patient privacy and uphold HIPAA standards.

Skills

Customer-facing experience

Multitasking

Phone communication

Organization

Basic computer skills

HIPAA compliance

Education

High School Diploma or GED

Job description

Confluent Health in Tempe, AZ seeks a Care Coordinator to deliver a welcoming, organized patient experience at the front desk. You will handle check-in/out, scheduling, insurance tasks, and referrals while supporting the clinical team with accurate records.

This role emphasizes communication, multi-tasking, and HIPAA compliance. Training is provided, with opportunities to grow into clinic management and operations within a supportive leadership structure.