Care Coordinator — Front Desk & Scheduling

Foothills Sports Medicine Physical Therapy

Phoenix (AZ)

On-site

USD 23,000 - 25,000

Part time

4 days ago

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Benefits offered by this job

Paid time off

Medical, dental, vision insurance

401(K) with 4% employer match

Comprehensive training

Job summary

Confluent Health is seeking a friendly Front Desk Coordinator in Phoenix, AZ. You will be the first voice and face for patients, handling check-in/out, scheduling, insurance verification, and phone inquiries to ensure a smooth patient experience.

We provide comprehensive training, including EMR navigation and scheduling workflows, with a clear path for growth within our clinic leadership. This is a part-time, afternoons position designed to support the clinical team.

Qualifications

High School Diploma or GED.
At least 1 year in a customer- or patient-facing role.
Ability to multitask while staying organized and detail-oriented.
Confident phone communication with patience and professionalism.
Basic computer proficiency: navigate scheduling software, emails, spreadsheets.
No prior medical experience required; training provided.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referrals.
Handle front desk operations including check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
Review and schedule referrals; update patient records and explain next steps.
Maintain patient flow by confirming appointments, managing waitlists, cancellations, and follow-ups.
Collect copays and payments; basic payment tracking or reconciliation.
Protect patient privacy and HIPAA in all front desk interactions.