Patient Care Coordinator: Front Desk & Scheduling

Confluent Health; San Antonio (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with 4% employer match

Training provided

Onboarding support

Career growth

Job summary

Confluent Health is seeking a Care Coordinator to be the first voice and face for patients, providing a welcoming, organized experience from the initial call through visits. You will manage front desk duties, scheduling, insurance tasks, and payments while upholding HIPAA and patient privacy in a fast-paced clinic setting.

Eligible candidates have a High School diploma, customer-facing experience, strong multi-tasking ability, and solid computer skills.

Qualifications

• High School Diploma or GED.
• At least 1 year in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized.
• Calm, professional phone communication.
• Basic computer skills; able to learn scheduling software.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Handle front desk operations: check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals; assist patients with next steps.
• Maintain patient flow by confirming appointments, managing waitlists and cancellations.
• Collect copays and payments accurately; track or reconcile when needed.
• Uphold HIPAA standards in all front desk interactions and documentation.

Education

High School Diploma or GED

Tools

Scheduling software

Basic computer proficiency

Job description

Confluent Health is seeking a Care Coordinator to be the first voice and face for patients, providing a welcoming, organized experience from the initial call through visits. You will manage front desk duties, scheduling, insurance tasks, and payments while upholding HIPAA and patient privacy in a fast-paced clinic setting.

Eligible candidates have a High School diploma, customer-facing experience, strong multi-tasking ability, and solid computer skills.