Front Desk Care Coordinator - Patient Experience Leader

Confluent Health; Litchfield Park (AZ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with employer match

Training & onboarding

Growth opportunities

Job summary

Confluent Health is seeking a friendly Care Coordinator to welcome patients and support the clinical team. You will manage front desk operations, verify insurance, schedule visits, collect payments, and uphold HIPAA in every interaction.

We provide comprehensive training, ongoing leadership support, and a clear path to clinic operations roles. Competitive pay and benefits accompany this essential, fast-paced role.

Qualifications

• High School Diploma or GED is required.
• At least one year in a customer-facing or patient-facing role.
• Ability to multitask and stay organized with attention to detail.
• Comfort communicating on the phone with patients and referrals.
• Basic computer skills and scheduling software proficiency.
• No prior medical experience required; training provided.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Manage front desk operations: check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review and process referrals, update patient records, and explain next steps to patients.
• Maintain patient flow by confirming appointments, managing waitlists, and following up on visits.
• Collect copays and payments accurately and professionally; assist with basic reconciliation.
• Protect patient privacy and comply with HIPAA in all interactions.

Skills

Customer-facing experience

Multitasking

Phone communication

Computer proficiency

HIPAA familiarity

Organization and detail-oriented

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Job description

Confluent Health is seeking a friendly Care Coordinator to welcome patients and support the clinical team. You will manage front desk operations, verify insurance, schedule visits, collect payments, and uphold HIPAA in every interaction.

We provide comprehensive training, ongoing leadership support, and a clear path to clinic operations roles. Competitive pay and benefits accompany this essential, fast-paced role.