Patient Care Coordinator - Front Desk & Scheduling

Jobtome; North Bloomfield (WI); On-site; USD 22,000 - 40,000; Full time

Job summary

ProHealth Physicians, part of the Optum family, has an opening for an Associate Patient Care Coordinator to join our team. The role is full-time (40 hours/week), Monday–Friday, with one Saturday monthly. You will greet patients, schedule appointments, handle inquiries, and support the care team using the EHR per policy.

Responsibilities include updating demographics, collecting payments, and maintaining confidentiality. Occasional coverage at local practices may be required.

Qualifications

• High School Diploma or GED required; 1+ year receptionist or customer service experience preferred.
• Proficient with basic computer tasks and Microsoft Office applications.
• Experience with EPIC is a plus while not mandatory.

Responsibilities

• Greet and check in patients; manage check-out process.
• Answer incoming calls; document patient inquiries in EHR.
• Reach out to patients for appointments or follow-up.
• Schedule appointments following standard protocols.
• Manage administrative in-basket pools and work queues.
• Scan documents into the EHR per procedures.
• Protect patient confidentiality and data privacy.
• Provide coverage at other ProHealth locations as needed.

Skills

Receptionist experience

Customer service

Scheduling

Education

High School Diploma/GED

Tools

EPIC

Microsoft Office

Job description

ProHealth Physicians, part of the Optum family, has an opening for an Associate Patient Care Coordinator to join our team. The role is full-time (40 hours/week), Monday–Friday, with one Saturday monthly. You will greet patients, schedule appointments, handle inquiries, and support the care team using the EHR per policy.

Responsibilities include updating demographics, collecting payments, and maintaining confidentiality. Occasional coverage at local practices may be required.