Patient Access & Care Coordinator

Optum; North Bloomfield (WI); On-site; USD 22,000 - 40,000; Full time

Job summary

ProHealth Physicians, part of the Optum family, is seeking an Associate Patient Care Coordinator to join the team in Bloomfield, CT. The role is full-time (40 hours/week, Monday–Friday), with potential to float to nearby practices as needed.

You will greet patients, schedule appointments, collect payments, and maintain demographic information while using the EHR per policy. Primary responsibilities include check-in/out, handling calls, documenting inquiries in the EHR, and ensuring patient

Qualifications

• High School Diploma or GED.
• 1+ years of receptionist or customer service experience.
• Beginner level of computer proficiency in Microsoft Office.
• Access to reliable transportation and valid US driver’s license.

Responsibilities

• Conduct check-in and check-out process.
• Answer incoming calls and use EHR to document details of patient inquiries.
• Conduct outreach to patients requiring appointments or service follow-up.
• Schedule appointments using standard scheduling protocols.
• Manage administrative in-basket pools and work queues.
• Scan documents into the EHR per standard protocols.
• Protect patients' rights by maintaining confidentiality of medical, personal and financial information.
• Provide coverage at other ProHealth locations on an ad hoc basis.
• Perform other duties as assigned.

Skills

Receptionist experience

Customer service

Microsoft Office

Education

High School Diploma

Tools

EPIC

Job description

ProHealth Physicians, part of the Optum family, is seeking an Associate Patient Care Coordinator to join the team in Bloomfield, CT. The role is full-time (40 hours/week, Monday–Friday), with potential to float to nearby practices as needed.

You will greet patients, schedule appointments, collect payments, and maintain demographic information while using the EHR per policy. Primary responsibilities include check-in/out, handling calls, documenting inquiries in the EHR, and ensuring patient