Patient Care & Front Desk Coordinator

Optum; Manchester (NH); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

ProHealth Physicians, part of the Optum family, has an immediate opening for a friendly Medical Receptionist to join our Family Medicine team. The role supports the care team by greeting and checking in patients, scheduling appointments, handling calls, collecting payments, and maintaining demographic information.

You will use the EHR per policy and may float to nearby practices as needed. Schedule is M-F, 8 hours between 7am–6pm with rotating Saturday 8am–12pm.

Qualifications

• High School Diploma/GED required.
• 1+ years of receptionist or customer service experience.
• Intermediate level of computer proficiency in Microsoft Office.

Responsibilities

• Conduct check-in and check-out process.
• Answer incoming calls and use EHR to document details of patient inquiries.
• Conduct outreach to patients requiring appointments or service follow-up.
• Schedule appointments using standard scheduling protocols.
• Manage administrative in-basket pools and work queues.
• Scan documents into the EHR per standard protocols.
• Balance payments and prepare deposits.
• Protect patients' rights by maintaining confidentiality of medical, personal and financial information.
• Provide coverage at other ProHealth locations on an ad hoc basis.
• Perform other duties as assigned.

Skills

Customer service

MS Office

Education

High School Diploma/GED

Tools

EPIC

Job description

ProHealth Physicians, part of the Optum family, has an immediate opening for a friendly Medical Receptionist to join our Family Medicine team. The role supports the care team by greeting and checking in patients, scheduling appointments, handling calls, collecting payments, and maintaining demographic information.

You will use the EHR per policy and may float to nearby practices as needed. Schedule is M-F, 8 hours between 7am–6pm with rotating Saturday 8am–12pm.