Patient Care Concierge & Scheduling Specialist

Jobtome; Watertown (TN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus for external applicants

Job summary

UnitedHealth Group, in collaboration with Optum, is hiring for a patient registration and front desk role at ProHealth Care facilities. You will verify demographics, schedule appointments, collect copays, and support daily clinic operations with EMR systems. Training is on-site and paid.

The role requires 1+ year of customer service in an office setting, a High School diploma, and basic Microsoft Office skills. The schedule rotates across shifts, reflecting patient care needs.

Qualifications

• High School Diploma/GED
• 1+ years of customer service experience in an office setting or professional work environment
• Beginner level of proficiency with Microsoft Office products
• Ability to work the rotating schedule (see schedule in ad)

Responsibilities

• Complete patient registration, verify demographics/insurance, and maintain accurate patient records
• Provide exceptional customer service, answer phones, manage patient inquiries, communicate delays, and ensure patient needs are met
• Schedule, reschedule, and coordinate appointments while following provider protocols and patient needs
• Collect copays and balances, process payments, reconcile cash transactions, and comply with financial policies
• Route patient concerns, refill requests, and other clinical communications to the appropriate care team
• Manage work queues, online registrations, patient documentation, forms, and electronic communications within the EMR
• Maintain forms, process mail and faxes, manage inventory, generate patient correspondence, and support daily clinic operations
• Utilize EMR and other required systems and applications to support patient access and operational workflows
• Maintain an organized reception area, monitor patient flow, and support a positive patient experience

Job description

UnitedHealth Group, in collaboration with Optum, is hiring for a patient registration and front desk role at ProHealth Care facilities. You will verify demographics, schedule appointments, collect copays, and support daily clinic operations with EMR systems. Training is on-site and paid.

The role requires 1+ year of customer service in an office setting, a High School diploma, and basic Microsoft Office skills. The schedule rotates across shifts, reflecting patient care needs.