Patient Care Coordinator — Front Desk & Scheduling

Optum; Surprise (AZ); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

Optum is a global organization delivering care aided by technology to help people live healthier lives. The Associate Patient Care Coordinator supports front office operations, handling scheduling, registration, cashiering, and EPIC documentation.

Role involves greeting patients, verifying information, processing payments, and maintaining medical records with a collaborative Center Administrator team. On-site hours are Monday–Friday, 8:00 AM–5:00 PM in Surprise, AZ.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in customer service.
• Basic proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Greets patients as they arrive and manages appropriate standard wait times.
• Complete check-in and check-out tasks including patient demographic verification, insurance verification, and precertification where needed.
• Collects co-payments, co-insurance, and deductibles and issues receipts.
• Manages cashier box and daily deposits per company policy.
• Answers phones and schedules appointments.
• Answers telephone calls, redirects as appropriate, and takes messages.

Skills

Customer service experience

EMR experience

Medical office processes

Data entry

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

Optum is a global organization delivering care aided by technology to help people live healthier lives. The Associate Patient Care Coordinator supports front office operations, handling scheduling, registration, cashiering, and EPIC documentation.

Role involves greeting patients, verifying information, processing payments, and maintaining medical records with a collaborative Center Administrator team. On-site hours are Monday–Friday, 8:00 AM–5:00 PM in Surprise, AZ.