Patient Care Coordinator: Front Desk & Scheduling

Optum; Spring Branch (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group seeks an Associate Patient Care Coordinator to support busy clinics with patient registration, insurance verification, and appointment scheduling. This role emphasizes accuracy, empathy, and teamwork to ensure smooth patient flow.

You will handle check-in/out, collect payments, manage medical records, and coordinate with clinicians and staff. A high school diploma and strong customer service skills are required; experience with Microsoft Office and healthcare workflows is

Qualifications

• High School Diploma/GED.
• 1+ years of customer service experience.
• Intermediate level of proficiency in Microsoft Office applications.

Responsibilities

• Greets patients as they arrive and manages wait time
• Complete check-in and check-out tasks including insurance verification, pre-authorizations, and document copies
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls, assist callers with questions, and take messages as needed
• Manages medical records (files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, maintains logs
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

Skills

Customer service

ECW experience

Medical office/insurance verification

Microsoft Office proficiency

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group seeks an Associate Patient Care Coordinator to support busy clinics with patient registration, insurance verification, and appointment scheduling. This role emphasizes accuracy, empathy, and teamwork to ensure smooth patient flow.

You will handle check-in/out, collect payments, manage medical records, and coordinate with clinicians and staff. A high school diploma and strong customer service skills are required; experience with Microsoft Office and healthcare workflows is