Patient Care Coordinator: Front Desk & Scheduling

Upperline Health Inc; Noblesville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401K

PTO

Parental leave

Weekday clinic hours

Job summary

Upperline Health is seeking a Patient Care Coordinator to join our Noblesville, IN clinic. You will handle front desk receptionist duties, greet patients, collect information, and ensure smooth check-in for appointments in a timely manner.

You will schedule appointments, keep on-time schedules, retrieve files, and maintain accurate records in the EMR. Experience with Athenahealth is preferred, and strong communication and customer-service skills are essential.

Qualifications

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
• Prior experience working in a podiatric or orthopedic practice is preferred
• Medical billing and coding experience is highly preferred
• Experience working in an EMR, Athenahealth is preferred
• Must be an effective communicator with excellent grammar and interpersonal skills
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Demonstrated experience as a motivated and dedicated team member with a stable work history
• Thrives in a fast-paced collaborative environment
• Reliable transportation and the ability to pass a drug test and a background check is required

Responsibilities

• Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized
• Assist patients with scheduling appointments
• Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived
• Retrieve and file patient records as needed
• Collect payment from patients
• Maintain accurate patient records by updating patient’s information and scanning documents into EMR as needed
• Responsible for office supply inventory, including checking, ordering and stocking supplies
• Protect patient rights by maintaining confidentiality of patient records
• Contribute to team effort by assisting with additional duties and when support is requested

Skills

Front desk

Customer service

Communication

Interpersonal skills

Tools

Athenahealth EMR

Job description

Upperline Health is seeking a Patient Care Coordinator to join our Noblesville, IN clinic. You will handle front desk receptionist duties, greet patients, collect information, and ensure smooth check-in for appointments in a timely manner.

You will schedule appointments, keep on-time schedules, retrieve files, and maintain accurate records in the EMR. Experience with Athenahealth is preferred, and strong communication and customer-service skills are essential.