Patient Care Coordinator — Front Desk & Scheduling

SporTherapy, PC; Fort Worth (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with 4% employer match

Structured onboarding

Job summary

Confluent Health seeks a Care Coordinator to deliver a warm, organized patient experience from the first call through every visit.

You will handle front desk duties, verify insurance, schedule appointments, and maintain patient records with accuracy, while upholding HIPAA standards. Training and onboarding support are provided along with clear growth pathways within the clinic network.

Qualifications

• High School Diploma or GED required.
• 1+ year in a customer-facing or patient-facing role.
• Demonstrated ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer skills and willingness to learn scheduling software and EMR systems.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Keep patient flow and schedules moving by confirming appointments and managing waitlists.
• Collect copays and balances accurately and professionally, including basic payment tracking.
• Protect patient privacy and HIPAA standards in all interactions and documentation.

Skills

Multitasking

Organization

Phone communication

Basic computer proficiency

Customer-facing experience

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Job description

Confluent Health seeks a Care Coordinator to deliver a warm, organized patient experience from the first call through every visit.

You will handle front desk duties, verify insurance, schedule appointments, and maintain patient records with accuracy, while upholding HIPAA standards. Training and onboarding support are provided along with clear growth pathways within the clinic network.