Patient Care Coordinator – Front Desk & Patient Experience

Hear Wright, Inc; Owings Mills (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Life Insurance

Job summary

HearingLife is seeking a Patient Care Coordinator (PCC) in Owings Mills, MD to be the face of our retail clinics nationwide. You will support the clinic to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions in a fast-paced environment.

Responsibilities include greeting patients, handling 50–75 calls daily, scheduling appointments, processing insurance, managing supplies, and ensuring HIPAA compliance while delivering exceptional

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1–2 years of experience in a customer service, administrative, or healthcare-related role.
• College degree may be preferred for advancement.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPAA standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Time management

Scheduling software

EMR systems

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator (PCC) in Owings Mills, MD to be the face of our retail clinics nationwide. You will support the clinic to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions in a fast-paced environment.

Responsibilities include greeting patients, handling 50–75 calls daily, scheduling appointments, processing insurance, managing supplies, and ensuring HIPAA compliance while delivering exceptional