Patient Care & Clinic Experience Coordinator

Hearing Life

Owings Mills (MD)

On-site

USD 26,000 - 32,000

Full time

8 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

Discounted Hearing Aids

Daycare Flex Savings Plan

Growth opportunities

Job summary

Hearing Life in Owings Mills, MD seeks a Patient Care Coordinator to be the face of our retail clinics. You will support clinics to achieve revenue goals by attracting new patients and coordinating patient interactions and needs.

Ideal candidates have 1–2 years in customer service or healthcare, strong communication, and proficiency with scheduling software and EMR systems. We offer benefits and growth opportunities.

Qualifications

High school diploma or GED required; college degree preferred.
Minimum 1–2 years in customer service, administrative, or healthcare roles.
Strong communication, organization and multitasking abilities.

Responsibilities

Welcome all patients and maintain high level of customer service.
Inbound and outbound phone calls, 50-75 per day.
Schedule and confirm all patient appointments.
PPI intake and processing.
Collect and verify insurance information for patients.
Ordering and receiving office supplies.
Payment processing and inventory management.
Maintain HIPAA standards and office cleanliness.

Skills

Interpersonal communication

Organizational skills

Multitasking

Technology proficiency

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

Ideal candidates have 1–2 years in customer service or healthcare, strong communication, and proficiency with scheduling software and EMR systems. We offer benefits and growth opportunities.

Get your free, confidential resume review.

or drag and drop your file here.