Patient Care Coordinator - Impactful Front Desk Scheduling

Demant; Holland (MI); On-site; USD 45,846,528 - 54,442,752; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short/Long Term Disability

Life Insurance

Pet Insurance

Steeply discounted Hearing Aids

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics nationwide. You will support the clinic to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions to ensure a positive experience.

Daily tasks include greeting patients, handling 50-75 calls daily, scheduling appointments, processing payments, and maintaining HIPAA standards in a fast-paced environment.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• 1-2 years of experience in a customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome patients and maintain high level of customer service
• Handle inbound and outbound calls, 50-75 per day
• Schedule and confirm patient appointments
• PPI intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain HIPAA standards

Skills

Interpersonal skills

Communication skills

Organizational skills

Time management

EMR systems

Education

High school diploma or GED

Associate degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics nationwide. You will support the clinic to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions to ensure a positive experience.

Daily tasks include greeting patients, handling 50-75 calls daily, scheduling appointments, processing payments, and maintaining HIPAA standards in a fast-paced environment.