Patient Care Coordinator - Front Desk & Growth Path

Eye Contact Madison; Madison, Northern (WI, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

PTO

401k + match

Job summary

Eye Contact Madison West in Madison, WI is seeking a Patient Care Coordinator I to be the friendly first impression for patients, handling scheduling and front desk duties with warmth.

You’ll ensure a smooth experience from check-in to check-out, support patient flow, and contribute to a caring, professional team environment. Competitive hourly pay and benefits accompany growth opportunities.

Qualifications

• 1+ year of customer service experience (healthcare or optical experience is a bonus!).
• Excellent communication skills and a friendly, professional demeanor.
• Comfortable with computers and quick to learn new systems.
• A team player with a positive attitude and strong organizational skills.

Responsibilities

• Be the welcoming voice on the phone, helping patients with scheduling and questions.
• Greet and check in patients with professionalism and warmth.
• Keep things running smoothly with efficient front desk operations.
• Support patient flow with strong multitasking and time management skills.

Skills

Customer service

Healthcare experience

Optical experience

Job description

Eye Contact Madison West in Madison, WI is seeking a Patient Care Coordinator I to be the friendly first impression for patients, handling scheduling and front desk duties with warmth.

You’ll ensure a smooth experience from check-in to check-out, support patient flow, and contribute to a caring, professional team environment. Competitive hourly pay and benefits accompany growth opportunities.