Patient Care Coordinator : Clinical Experience & Operations

Madison Medical and Sports Rehabilitation Center; Madison (NJ); On-site; USD 37,195 - 41,328; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Professional development and tuition reimbursement

Referral program

Free parking

Performance-based advancement opportunities

Job summary

A medical facility in Madison, NJ seeks a Patient Care Coordinator to manage the patient journey from initial contact through ongoing care. The role demands at least 5 years of patient-facing experience, with strong knowledge of insurance models and proficiency in EMR systems. Responsibilities include coordinating patient scheduling, guiding onboarding, and maintaining documentation. The position offers a competitive pay rate of $27.00 to $30.00 per hour, alongside a comprehensive benefits package.

Qualifications

• 5+ years of experience in patient‑facing roles.
• Strong knowledge of insurance models.
• Experience coordinating multidisciplinary care.

Responsibilities

• Manage scheduling across providers with clinical awareness.
• Guide patients through onboarding and care plans.
• Coordinate referrals and maintain accurate documentation.

Skills

Strong organizational skills

Communication skills

Knowledge of insurance

Experience with EMR systems

Tools

CureMD

Microsoft Outlook

Microsoft Teams

RingCentral

Job description

Patient Care Coordinator, Clinical Experience and Operations

Company: Madison Medical

Location: Madison, NJ

Job Type: Full-Time, In Person

Pay: $27.00 to $30.00 per hour

Position Overview

Madison Medical seeks a Patient Care Coordinator to lead the patient journey from first contact through ongoing care. This person serves as the central point of communication between patients, providers, and internal teams, ensuring a smooth, professional, and well-coordinated experience at every touchpoint.

This role begins with front‑facing patient coordination and expands into cross‑department operational support based on performance. Growth comes through accountability, precision, and follow‑through.

This role fits someone who thrives in a fast‑paced, structured environment, takes ownership of outcomes, adapts quickly as workflows evolve, and communicates with professionalism and clarity. It is an operations‑driven role centered on patient experience, accuracy, and execution.

Work Schedule

• Monday, 8:30 AM – 5:00 PM
• Tuesday, 7:00 AM – 3:30 PM
• Wednesday, 8:30 AM – 5:00 PM
• Thursday, 7:00 AM – 6:00 PM (split shifts)
• Friday, 7:30 AM – 1:30 PM
• Saturday, 8:30 AM – 1:00 PM (rotating)

Core Responsibilities

The Patient Care Coordinator serves as the primary point of contact for new and returning patients and coordinates scheduling across providers with clinical awareness. This role manages check‑in, check‑out, and intake workflows, guides patients through onboarding and care plans, and helps patients understand insurance benefits and out‑of‑network coverage.

This person also coordinates referrals, maintains accurate documentation, supports compliant record‑keeping in CureMD, and works across Outlook, Microsoft Teams, and RingCentral. The role includes tracking patient progress through internal systems and reporting tools, partnering with clinical and billing teams to improve patient flow, protecting patient confidentiality, and staying calm and solution‑focused in high‑volume settings.

Qualifications

Candidates should have at least five years of experience in patient‑facing roles within hospitals or private practice settings. Strong knowledge of insurance and out‑of‑network care models is required, along with experience coordinating multidisciplinary care. Proficiency with EMR systems and Microsoft platforms is essential, as are strong organizational and communication skills.

Compensation and Benefits

Madison Medical offers a competitive hourly rate of $27.00 to $30.00, along with a benefits package that includes 401(k), medical, dental, and vision insurance, paid time off, professional development and tuition reimbursement, a referral program, free parking, and performance‑based advancement opportunities.