Patient Experience Concierge - Eye Care Front Desk

EyeCare Partners; Madison (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

EyeCare Partners in Madison, AL is seeking a Front Office Specialist to be the first point of contact and handle essential administrative tasks for a smooth patient check-in/out experience. You will greet patients, answer calls, collect payments, and support the office team while ensuring HIPAA compliance and excellent service throughout the patient journey.

The ideal candidate has at least one year in a customer-facing role, strong Microsoft Office skills, and the ability to work in a

Qualifications

• Minimum 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Education

High school diploma or GED

Tools

MS Office

Job description

EyeCare Partners in Madison, AL is seeking a Front Office Specialist to be the first point of contact and handle essential administrative tasks for a smooth patient check-in/out experience. You will greet patients, answer calls, collect payments, and support the office team while ensuring HIPAA compliance and excellent service throughout the patient journey.

The ideal candidate has at least one year in a customer-facing role, strong Microsoft Office skills, and the ability to work in a