Patient Care Coordinator

Eye Contact Madison; Madison, Northern (WI, KY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

PTO

401k + match

Job summary

Eye Contact Madison West in Madison, WI is seeking a Patient Care Coordinator I to be the friendly first impression for patients, handling scheduling and front desk duties with warmth.

You’ll ensure a smooth experience from check-in to check-out, support patient flow, and contribute to a caring, professional team environment. Competitive hourly pay and benefits accompany growth opportunities.

Qualifications

• 1+ year of customer service experience (healthcare or optical experience is a bonus!).
• Excellent communication skills and a friendly, professional demeanor.
• Comfortable with computers and quick to learn new systems.
• A team player with a positive attitude and strong organizational skills.

Responsibilities

• Be the welcoming voice on the phone, helping patients with scheduling and questions.
• Greet and check in patients with professionalism and warmth.
• Keep things running smoothly with efficient front desk operations.
• Support patient flow with strong multitasking and time management skills.

Skills

Customer service

Healthcare experience

Optical experience

Job description

Eye Contact - Madison West, 7428 Mineral Pt Rd, Madison, Wisconsin, United States of America

Job Description

Posted Friday, July 31, 2026 at 6:00 AM

Patient Care Coordinator I - Eye Contact Madison West

Are you someone who thrives on making people feel welcome and cared for? Do you love creating positive first impressions and being the go-to person for support? At Eye Contact, our Mission is to Save Eyes & Spark Joy! We’re looking for a warm, organized, and patient-focused individual to be the heartbeat of our front desk.

As aPatient Care Coordinator, you’ll be the first smile patients see and the friendly voice they hear. You’ll help create a seamless experience from check-in to check-out, making every visit feel personal and stress-free.

Competitive & guaranteed hourly rate + benefits + being a part of an amazing environment!

Pay & Schedule:

• $18-22/hour


• Monday - Friday 9:00am - 6:00pm (with flexibility to go to Eye Contact Madison Isthmus location too)

What You’ll Be Doing:

• Be the welcoming voice on the phone, helping patients with scheduling and questions


• Greet and check in patients with professionalism and warmth


• Keep things running smoothly with efficient front desk operations


• Support patient flow with strong multitasking and time management skills

What We’re Looking For:

• 1+ year of customer service experience (healthcare or optical experience is a bonus!)


• Excellent communication skills and a friendly, professional demeanor


• Comfortable with computers and quick to learn new systems


• A team player with a positive attitude and strong organizational skills

Why You’ll Love It Here:

• Competitive Benefits – We offer excellent medical, vision, and dental benefits + PTO, holiday pay, 401k + match & so much more!


• Growth Opportunities – Within each group of practices and at the corporate level, where applicable, we promote from within and support your career journey.


• Upward Mobility– Whether you’re aiming for leadership or specialization, we’ll help you get there.


• Supportive Culture– Join a team of that values your contributions and celebrates your success.

A Personal Touch From Our Optometrist:

At Eye Contact Madison West, we believe Eyes Matter. Eyecare Matters. We take pride in creating a warm, welcoming environment where every patient feels like family and every team. member feels supported. Our culture is built on collaboration, celebration, and compassion — whether it’s cheering each other on, sharing lunch together, or celebrating milestones big and small.

Here, your work truly makes a difference, and you’ll be surrounded by people who care about our patients, our practice, and each other.

Ready to Launch Your Career?

We’re excited to train the right candidate! If you’re passionate about patient care and want to grow in a supportive, fast-paced environment, we’d love to meet you.

Eye Contact - Madison West, 7428 Mineral Pt Rd, Madison, Wisconsin, United States of America