Patient Care Coordinator: Fast-Paced Medical Admin & Scheduling

HearingLife; Madison (WI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, Dental, Vision & HSA

401K+ Match

Maternity Leave

Disability coverage (Short & Long)

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a full-time Patient Care Coordinator in Madison, Wisconsin. The role focuses on welcoming patients, coordinating appointments, handling insurance details, and supporting clinic revenue goals while delivering a positive patient experience.

The ideal candidate has 1–2 years in customer service or administrative roles, strong communication and organizational skills, and comfort with scheduling software and EMR systems.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing Aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPPA standards.

Skills

Interpersonal communication

Organizational skills

Multitasking

Technology proficiency

Education

High school diploma or GED

Associate degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a full-time Patient Care Coordinator in Madison, Wisconsin. The role focuses on welcoming patients, coordinating appointments, handling insurance details, and supporting clinic revenue goals while delivering a positive patient experience.

The ideal candidate has 1–2 years in customer service or administrative roles, strong communication and organizational skills, and comfort with scheduling software and EMR systems.