Patient Care Coordinator - Frontline Clinic Impact

Demant; Sheboygan (WI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short & Long Term Disability

Free Life Insurance

Pet Insurance

Discounted Hearing Aids

Daycare Flex Savings Plan

Growth opportunities

Job summary

HearingLife in Sheboygan, WI, is seeking a full-time Patient Care Coordinator to join our in-person clinics. You will be the face of our retail centers, delivering warm, patient-focused service while helping to grow patient appointments and support revenue goals.

You'll handle calls, appointments, insurance details, and daily administrative tasks, maintaining HIPAA standards and a clean, organized office. We offer comprehensive benefits and growth opportunities in a supportive team environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1–2 years in customer service, administrative, or healthcare setting.
• Strong interpersonal and written/verbal communication skills.
• Excellent organizational skills with attention to detail.
• Able to multitask and manage time in a fast-paced environment.
• Comfortable using scheduling software and EMR systems.

Responsibilities

• Welcome all patients and maintain a high level of customer service.
• Inbound and outbound calls, 50–75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information.
• Ordering and receiving office supplies.
• Payment processing and hearing aid supplies inventory management.
• Maintain office cleanliness and HIPAA compliance.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time management

Tech proficiency

Education

High school diploma or GED

Associate degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife in Sheboygan, WI, is seeking a full-time Patient Care Coordinator to join our in-person clinics. You will be the face of our retail centers, delivering warm, patient-focused service while helping to grow patient appointments and support revenue goals.

You'll handle calls, appointments, insurance details, and daily administrative tasks, maintaining HIPAA standards and a clean, organized office. We offer comprehensive benefits and growth opportunities in a supportive team environment.