Patient Care Coordinator — Hearing Health & Front Desk

Demant; Madison (WI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long Term Disability

Free Life Insurance

Pet Insurance

Discounted Hearing Aids and Products

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife in Madison, WI is seeking a Patient Care Coordinator for a full-time, in-person role. You will be the face of our retail clinics, delivering exceptional patient experiences while supporting revenue goals through patient attraction and efficient administrative operations.

The position requires 1–2 years in customer service or healthcare-adjacent roles, with strong communication and organizational skills, and familiarity with EMR systems and scheduling software.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Excellent interpersonal and communication skills; strong organizational abilities.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPAA standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Tech-savvy

Education

High school diploma or GED

Associate degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife in Madison, WI is seeking a Patient Care Coordinator for a full-time, in-person role. You will be the face of our retail clinics, delivering exceptional patient experiences while supporting revenue goals through patient attraction and efficient administrative operations.

The position requires 1–2 years in customer service or healthcare-adjacent roles, with strong communication and organizational skills, and familiarity with EMR systems and scheduling software.