Patient Care Coordinator — Help People Hear Better

Hear Wright, Inc; Madison (WI); On-site; USD 45,847,000 - 57,308,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short/Long Disability coverage

Free Life Insurance

Pet Insurance

Hearing Aids discounts

Daycare Flex Savings Plan

Growth opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator in Madison, WI to be the welcoming face of our retail clinics nationwide. The role focuses on delivering exceptional patient experiences, supporting revenue goals, and coordinating administrative duties within a fast-paced environment.

The position requires 1–2 years in customer service or healthcare; high school diploma or GED (associate degree preferred). Join us for growth, competitive pay, and comprehensive benefits in a team-centered setting.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Minimum 1–2 years of experience in customer service, administrative, or healthcare-related roles.
• Strong interpersonal and written communication with attention to detail.

Responsibilities

• Welcome patients and provide a high level of customer service.
• Inbound and outbound calls (50–75 per day).
• Schedule and confirm patient appointments.
• Process patient information and verify insurance data.
• Maintain HIPAA compliance and office cleanliness.

Skills

Interpersonal communication

Organizational skills

Multitasking

Tech-savvy (scheduling software, EMR)

Education

High school diploma or GED

Associate degree preferred

Job description

HearingLife is seeking a Patient Care Coordinator in Madison, WI to be the welcoming face of our retail clinics nationwide. The role focuses on delivering exceptional patient experiences, supporting revenue goals, and coordinating administrative duties within a fast-paced environment.

The position requires 1–2 years in customer service or healthcare; high school diploma or GED (associate degree preferred). Join us for growth, competitive pay, and comprehensive benefits in a team-centered setting.