Patient Care Coordinator - Scheduling & Front Desk Leader

Hospital for Special Surgery; New York (NY); On-site; USD 38,000 - 58,000; Full time

Job summary

Hospital for Special Surgery in New York, NY is seeking a Patient Care Coordinator to greet patients, schedule appointments, and coordinate referrals. You will work with clinical teams to ensure smooth patient flow, maintain accurate records, and support billing and documentation.

A high school diploma is required with preferred healthcare/medical secretary experience. Proficiency in EPIC and MS Office, along with excellent communication, is essential in this fast-paced role.

Qualifications

• High School Diploma or GED is required.
• Minimum 2 years of healthcare/medical secretary experience.
• Experience with Epic and health insurance terminology preferred.

Responsibilities

• Answers phones and greets patients courteously and professionally.
• Schedules appointments and coordinates referrals; uses EPIC per office protocol.
• Handles billing, chart documentation, and authorization follow-ups.
• Maintains accurate records and supports front-desk operations.
• Collaborates with clinical teams to ensure smooth patient flow.

Skills

Communication

Customer service

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Epic

Job description

Hospital for Special Surgery in New York, NY is seeking a Patient Care Coordinator to greet patients, schedule appointments, and coordinate referrals. You will work with clinical teams to ensure smooth patient flow, maintain accurate records, and support billing and documentation.

A high school diploma is required with preferred healthcare/medical secretary experience. Proficiency in EPIC and MS Office, along with excellent communication, is essential in this fast-paced role.