Patient Care Coordinator - Scheduling & Patient Support

Hospital for Special Surgery; New York (NY); On-site; USD 37,000 - 58,000; Full time

Job summary

Hospital for Special Surgery is seeking a Patient Care Coordinator for the New York, NY area to support front-desk operations, scheduling, and patient flow. The role emphasizes excellent patient communication, accurate billing, and coordination with clinical staff.

Ideal candidates have at least 2 years in a healthcare secretary role, strong organizational skills, and experience with Epic or similar EMR systems. This is a full-time on-site position with competitive benefits.

Qualifications

• Education: High School Diploma or GED or equivalent.
• Experience: 2 years Healthcare/Medical Secretary role.
• Epic experience is preferred; familiarity with medical terminology valued.
• Strong communication and customer-service skills expected.

Responsibilities

• Answers phones and assists patients with scheduling and check-out processes.
• Coordinates appointments and referrals; manages calendars and pre-authorizations.
• Ensures accurate billing and chart documentation; collects copayments as needed.
• Operates Epic and Microsoft Office; maintains orderly front-desk workflow.
• Supports team through efficient office operations and documentation.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Problem-solving

Team collaboration

Education

High School Diploma or GED

Tools

Epic

Microsoft Office

Job description

Hospital for Special Surgery is seeking a Patient Care Coordinator for the New York, NY area to support front-desk operations, scheduling, and patient flow. The role emphasizes excellent patient communication, accurate billing, and coordination with clinical staff.

Ideal candidates have at least 2 years in a healthcare secretary role, strong organizational skills, and experience with Epic or similar EMR systems. This is a full-time on-site position with competitive benefits.