Patient Care & Scheduling Specialist

Hospital for Special Surgery; Tower (MI); On-site; USD 37,000 - 58,000; Full time

Job summary

Hospital for Special Surgery is seeking a detail-oriented healthcare administrative professional to join our front desk team. You will greet patients, manage scheduling, and support billing and referral processes within a busy hospital setting.

Strong communication, organizational, and multitasking skills are essential. EPIC experience and knowledge of healthcare regulations will help you collaborate effectively with clinicians and staff.

Qualifications

• Education requirements: High School Diploma or GED; additional coursework is a plus.
• Licensure/certifications: Certification(s) preferred or required as applicable by role.

Responsibilities

• Answer phones and greet patients professionally.
• Manage check-out and scheduling per protocol.
• Coordinate referrals and scheduling with EPIC and clinical teams.
• Document interactions accurately in patient charts.
• Assist in billing and pre-authorization processes.
• Ensure timely communication with patients and staff.

Skills

Excellent communication

Customer service

Written communication

Oral communication

Multitasking

Organizational skills

Problem solving

Teamwork

Attention to detail

Computer skills

Healthcare knowledge

Education

High School Diploma or GED

Tools

EPIC

Job description

Hospital for Special Surgery is seeking a detail-oriented healthcare administrative professional to join our front desk team. You will greet patients, manage scheduling, and support billing and referral processes within a busy hospital setting.

Strong communication, organizational, and multitasking skills are essential. EPIC experience and knowledge of healthcare regulations will help you collaborate effectively with clinicians and staff.