Patient Care & Scheduling Specialist

Hospital for Special Surgery; New York (NY); On-site; USD 38,000 - 58,000; Full time

Job summary

Hospital for Special Surgery (HSS) in New York, NY is seeking a Patient Care Coordinator to support patient flow and administrative operations in a busy orthopedic/reumatology setting. The role emphasizes accurate scheduling, patient communication, and efficient use of Epic for charting and billing.

Strong teamwork and service mindset are essential. The coordinator will handle appointments, referrals, check-out processes, and documentation, ensuring timely pre-authorizations and follow-ups in a

Qualifications

• High school diploma or equivalent is required.
• Healthcare experience as medical secretary or similar role is preferred.
• Experience with Epic or similar EMR is desirable.

Responsibilities

• Answers phones and greets patients professionally.
• Schedules appointments and referrals per protocol.
• Manages billing/collections and pre-authorization processes.
• Documents in patient charts with accuracy and timeliness.
• Maintains organized front-desk operations and supports clinic workflow.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Multitasking

Problem solving

Attention to detail

Healthcare knowledge

Education

High School Diploma or GED

Tools

Epic

Job description

Hospital for Special Surgery (HSS) in New York, NY is seeking a Patient Care Coordinator to support patient flow and administrative operations in a busy orthopedic/reumatology setting. The role emphasizes accurate scheduling, patient communication, and efficient use of Epic for charting and billing.

Strong teamwork and service mindset are essential. The coordinator will handle appointments, referrals, check-out processes, and documentation, ensuring timely pre-authorizations and follow-ups in a