Clinic Patient Care Coordinator - Front Desk & Liaison

Providence Health & Services; Happy Valley (OR); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Premium Float pay

Mileage reimbursement

Job summary

Providence Health & Services in Oregon is seeking a Patient Care Coordinator to deliver exceptional customer service to patients and visitors, coordinating between patients and care teams to ensure a smooth experience across the administrative flow. The role includes scheduling, registration, and EMR documentation in EPIC, with a focus on compassionate, high-quality care.

Shifts are typically 8 or 10 hours in the Portland metro area, with a float pool supporting multiple clinics.

Qualifications

• 1 year of experience in medical/healthcare setting.
• Experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion.
• Electronic Medical Records (EMR) experience.

Responsibilities

• Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
• Demonstrate growth and proficiency in supporting Providence's mission of compassionate, high-quality care.

Skills

Customer service

Communication

Multitasking

Tools

EMR systems

Job description

Providence Health & Services in Oregon is seeking a Patient Care Coordinator to deliver exceptional customer service to patients and visitors, coordinating between patients and care teams to ensure a smooth experience across the administrative flow. The role includes scheduling, registration, and EMR documentation in EPIC, with a focus on compassionate, high-quality care.

Shifts are typically 8 or 10 hours in the Portland metro area, with a float pool supporting multiple clinics.