Patient Care Concierge & Scheduling Associate

Providence Health & Services; Oregon; On-site; USD 28,000 - 41,000; Full time

Job summary

Providence Health & Services—Oregon is hiring for the Associate Patient Care Coordinator in Portland metro clinics. This role serves as the first point of contact, delivering excellent customer service to patients and visitors in person or by phone and acting as a liaison between patients and providers throughout the administrative flow of the patient experience.

You will learn and support core front- and back-office duties, including scheduling, registration, insurance verification, updating

Qualifications

• 6 months of customer service experience.
• 6 months of office experience, preferably in a medical office.
• 6 months of Electronic Medical Record experience.

Responsibilities

• Serve as the first point of contact for patients and visitors in person and by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to EPIC workflows.
• Demonstrate growth in supporting Providence's mission of compassionate, high-quality care.

Skills

Customer service

Office experience

EMR (Electronic Medical Record)

Tools

EMR (Electronic Medical Record)

Job description

Providence Health & Services—Oregon is hiring for the Associate Patient Care Coordinator in Portland metro clinics. This role serves as the first point of contact, delivering excellent customer service to patients and visitors in person or by phone and acting as a liaison between patients and providers throughout the administrative flow of the patient experience.

You will learn and support core front- and back-office duties, including scheduling, registration, insurance verification, updating