Patient Care Coordinator - $2K Sign-On Bonus & Training

Optum; Watertown (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education reimbursement

Employee discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary benefits

Job summary

Optum, in collaboration with ProHealth Care, seeks a Front Desk / Patient Scheduler to support patient reception, scheduling, and insurance verification. The role emphasizes excellent customer service, accurate demographics, and efficient EMR-driven workflow.

Training is provided on-site, with opportunities to contribute to a high-quality, patient-centered environment. You'll join a team dedicated to accessible care, with a comprehensive benefits package and annual recognition for performance.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service experience in an office setting.
• Beginner level of proficiency with Microsoft Office products.
• Ability to work the rotating schedule as specified in the job listing.
• Must be 18 years of age or older.

Responsibilities

• Complete patient registration, verify demographics/insurance, and maintain accurate patient records.
• Provide exceptional customer service, answer phones, manage patient inquiries, communicate delays, and ensure patient needs are met.
• Schedule, reschedule, and coordinate appointments while following provider protocols and patient needs.
• Collect copays and balances, process payments, reconcile cash transactions, and comply with financial policies.
• Route patient concerns, refill requests, and other clinical communications to the appropriate care team.
• Manage work queues, online registrations, patient documentation, forms, and electronic communications within the EMR.
• Maintain forms, process mail and faxes, manage inventory, generate patient correspondence, and support daily clinic operations.
• Utilize EMR and other required systems and applications to support patient access and operational workflows.
• Maintain an organized reception area, monitor patient flow, and support a positive patient experience.

Skills

Customer service experience

Microsoft Office proficiency

Rotating schedule adaptability

Education

High School Diploma/GED

Job description

Optum, in collaboration with ProHealth Care, seeks a Front Desk / Patient Scheduler to support patient reception, scheduling, and insurance verification. The role emphasizes excellent customer service, accurate demographics, and efficient EMR-driven workflow.

Training is provided on-site, with opportunities to contribute to a high-quality, patient-centered environment. You'll join a team dedicated to accessible care, with a comprehensive benefits package and annual recognition for performance.