Patient Care Coordinator — Front Desk (Sign-On Bonus)

Optum; Mount Pleasant (SC); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus for external applicants

Job summary

Optum is hiring for a patient registration role in a fast-paced clinical setting. You will greet patients, collect demographics, verify insurance, and enter data in real-time to support accurate scheduling and billing.

The position requires excellent customer service, basic math for payments, and the ability to handle multiple tasks with compassion. Training is provided, with shifts that cover standard business hours and occasional overtime.

Qualifications

• High School Diploma or GED required.
• 1+ year experience in a customer service environment or in a professional/military setting using a computer and telephone.
• Willingness to work overtime, weekends or holidays as needed.
• Possess a valid driver7s license, reliable transportation and current automobile insurance.
• Experience with Microsoft Office products and hospital or medical registration experience preferred.

Responsibilities

• Communicates with patients and families to complete the registration process, collecting demographics and verifying insurance eligibility.
• Uses computer systems to enter or verify patient data in real time with accuracy.
• Gathers clinical information and processes referrals, pre-certifications, pre-determinations, and pre-authorizations per plan requirements.
• Verifies insurance coverage and creates price estimates and reverifications as needed.
• Collects patient co-pays and discusses out-of-pocket obligations.
• Identifies outstanding balances and attempts to collect amounts due.
• Schedules patient services prior to discharge and coordinates with provider offices.
• Responds to patient inquiries with compassion and accuracy.
• Maintains up-to-date knowledge of registration requirements across departments.

Skills

Customer service

Data entry

Microsoft Office

Insurance knowledge

Medical terminology

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Optum is hiring for a patient registration role in a fast-paced clinical setting. You will greet patients, collect demographics, verify insurance, and enter data in real-time to support accurate scheduling and billing.

The position requires excellent customer service, basic math for payments, and the ability to handle multiple tasks with compassion. Training is provided, with shifts that cover standard business hours and occasional overtime.