Patient Care Coordinator

MAC Physical Therapy Group LLC; Sterling (VA); Sur place; USD 36 000 - 42 000; Plein temps

Résumé du poste

MAC Physical Therapy Group LLC is seeking a non-clinical support associate to enhance the patient experience in a physician's office. You will handle phone inquiries, scheduling, data entry, and front-desk tasks to ensure efficient patient care delivery.

The role emphasizes teamwork, accurate records, and coordinating across departments to support clinicians and patients alike. High school diploma or GED required; prior healthcare or office experience is a plus.

Qualifications

• Strong communication and interpersonal abilities.
• Comfortable using computers and entering data accurately.
• Organized, detail-oriented, and able to prioritize multiple tasks.
• Basic understanding of medical terminology, insurance concepts and scheduling workflows.

Responsabilités

• Serve as the first point of contact for patients via phone, email, and in person.
• Schedule patient appointments and referrals in coordination with clinical staff.
• Enter and update patient information in electronic records accurately.
• Maintain confidential patient files in compliance with privacy standards.
• Assist with general office tasks such as scanning and front-desk support.
• Help with basic insurance information verification and follow-up communications.

Connaissances

Communication skills

Interpersonal skills

Data entry

Organizational skills

Problem solving

Formation

High school diploma or GED

Outils

Scheduling software

Description du poste

Position Summary

At Mac Physical Therapy Group you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

At Mac Physical Therapy Group you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Key Responsibilities

Patient Communication & Support:

• Serve as a friendly first point of contact for patients, responding to phone calls, emails, and in-person inquiries.
• Provide general information about clinic procedures, appointments, and services.
• Follow up on patient questions and direct issues to clinical or administrative staff as needed.

Scheduling & Coordination

• Schedule patient appointments, follow-ups, and referrals in coordination with clinical staff.
• Confirm appointments and assist patients with rescheduling if needed.
• Assist with coordinating basic aspects of care between departments or providers.

Administrative Support

• Enter and update patient information in electronic records accurately.
• Maintain accurate and confidential patient files in accordance with privacy standards.
• Assist with general office tasks, such as scanning, data entry, and assisting front-desk operations.

Insurance & Follow-Up Assistance

• Assist with basic verification of insurance information and direct patients to resources for questions.
• Help track follow-up care needs and communicate with patients to ensure continuity of care.

Qualifications

Education:

• High school diploma or GED required.

Experience & Skills

• Previous experience working with customers, in an office, or in healthcare support roles.
• Strong communication and interpersonal abilities.
• Comfortable using computers and entering data accurately.
• Basic understanding of medical terminology, insurance companies and scheduling software is helpful.
• Organized, detail-oriented, and able to prioritize multiple tasks.
• Ability to work well with patients, and a diverse care team.