Patient Care Coordinator

MAC Physical Therapy Group; Virginia; On-site; USD 32,000 - 42,000; Full time

Job summary

MAC Physical Therapy Group is seeking a non-clinical, front-office assistant to support a physician's office and help deliver excellent patient experiences. You will handle communications, scheduling, and data management while collaborating with a diverse care team to ensure smooth operations.

The role emphasizes accurate data entry, privacy-compliant record keeping, and friendly patient interactions, with opportunities to learn about clinic procedures and services.

Qualifications

• High school diploma or GED required.
• Experience in customer service or healthcare support is a plus but not required.
• Strong communication and interpersonal abilities.
• Comfortable using computers and entering data accurately.
• Ability to work with a diverse care team.

Responsibilities

• Serve as a friendly first point of contact for patients and respond to inquiries via phone, email, or in person.
• Schedule patient appointments, follow-ups, and referrals in coordination with clinical staff and assist with rescheduling when needed.
• Enter and update patient information in electronic records accurately and maintain confidential files.
• Assist with basic verification of insurance information and direct patients to resources as needed.

Skills

Communication

Interpersonal skills

Data entry

Organization

Multi-tasking

Education

High school diploma or GED

Tools

Scheduling software

Job description

Position Summary

At Mac Physical Therapy Group you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Key Responsibilities

Patient Communication & Support

• Serve as a friendly first point of contact for patients, responding to phone calls, emails, and in-person inquiries.
• Provide general information about clinic procedures, appointments, and services.
• Follow up on patient questions and direct issues to clinical or administrative staff as needed.

Scheduling & Coordination

• Schedule patient appointments, follow-ups, and referrals in coordination with clinical staff.
• Confirm appointments and assist patients with rescheduling if needed.
• Assist with coordinating basic aspects of care between departments or providers.

Administrative Support

• Enter and update patient information in electronic records accurately.
• Maintain accurate and confidential patient files in accordance with privacy standards.
• Assist with general office tasks, such as scanning, data entry, and assisting front-desk operations.

Insurance & Follow-Up Assistance

• Assist with basic verification of insurance information and direct patients to resources for questions.
• Help track follow-up care needs and communicate with patients to ensure continuity of care.

Qualifications

Education

• High school diploma or GED required.

Experience & Skills

• Previous experience working with customers, in an office, or in healthcare support roles- a plus but not required.
• Strong communication and interpersonal abilities.
• Comfortable using computers and entering data accurately.
• Basic understanding of medical terminology, insurance companies and scheduling software is helpful.
• Organized, detail-oriented, and able to prioritize multiple tasks.
• Ability to work well with patients, and a diverse care team.