Patient Experience & Scheduling Coordinator

MAC Physical Therapy Group LLC; Sterling (VA); On-site; USD 36,000 - 42,000; Full time

Job summary

MAC Physical Therapy Group LLC is seeking a non-clinical support associate to enhance the patient experience in a physician's office. You will handle phone inquiries, scheduling, data entry, and front-desk tasks to ensure efficient patient care delivery.

The role emphasizes teamwork, accurate records, and coordinating across departments to support clinicians and patients alike. High school diploma or GED required; prior healthcare or office experience is a plus.

Qualifications

• Strong communication and interpersonal abilities.
• Comfortable using computers and entering data accurately.
• Organized, detail-oriented, and able to prioritize multiple tasks.
• Basic understanding of medical terminology, insurance concepts and scheduling workflows.

Responsibilities

• Serve as the first point of contact for patients via phone, email, and in person.
• Schedule patient appointments and referrals in coordination with clinical staff.
• Enter and update patient information in electronic records accurately.
• Maintain confidential patient files in compliance with privacy standards.
• Assist with general office tasks such as scanning and front-desk support.
• Help with basic insurance information verification and follow-up communications.

Skills

Communication skills

Interpersonal skills

Data entry

Organizational skills

Problem solving

Education

High school diploma or GED

Tools

Scheduling software

Job description

MAC Physical Therapy Group LLC is seeking a non-clinical support associate to enhance the patient experience in a physician's office. You will handle phone inquiries, scheduling, data entry, and front-desk tasks to ensure efficient patient care delivery.

The role emphasizes teamwork, accurate records, and coordinating across departments to support clinicians and patients alike. High school diploma or GED required; prior healthcare or office experience is a plus.