Patient Care Coordinator - Physical Therapy

Pinehurst Surgical Clinic, PA; Southern Pines (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Pinehurst Surgical Clinic, PA is seeking a Patient Care Coordinator to support clinical operations across our multi-specialty practice. You will manage scheduling, patient education, provider communication, and coordinating care to optimize outcomes and physician productivity.

Key duties include answering calls, verifying demographics and insurance, processing referrals, and ensuring accurate clinical documentation while delivering exceptional patient service in a fast-paced environment.

Qualifications

• High school diploma or equivalent; associate degree or higher preferred.
• Experience in a medical office, patient registration, or referral coordination preferred.
• Knowledge of insurance processes including verification and authorization.
• Familiarity with EMR systems, patient portals, and office tools.
• Strong telephone, written, and verbal communication skills.
• Detail-oriented with strong organizational and multitasking abilities.

Responsibilities

• Answer calls using approved scripts and assist patients.
• Route clinical questions to physicians or staff and escalate urgent requests.
• Return phone calls within one business day; address urgent calls immediately.
• Provide accurate messages to staff and refer provider requests.
• Register new patients, verify demographics and insurance, process referrals per policy.
• Assess insurance requirements before scheduling.
• Schedule appointments and provide directions and pre-appointment instructions.
• Collect payments at time of service.
• Open or closing duties depending on schedule.

Skills

Communication skills

Telephone skills

Multi-tasking

HIPAA compliance

Customer service

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

EMR systems

Patient portals

iHealth task list

Office communication tools

Job description

Description

JOB SUMMARY

The Patient Care Coordinator serves as a key clinical support and care coordination professional within the multi-specialty clinic, ensuring the efficient flow of patients through the continuum of care. This role is responsible for facilitating scheduling, patient education, provider communication, clinical documentation support, and procedural coordination to optimize patient outcomes, physician productivity, and operational excellence. By delivering exceptional patient service and maintaining accurate, compliant clinical processes, the Patient Care Coordinator contributes directly to high-quality care, patient satisfaction, and the overall success of the clinic’s medical practices.

RESPONSIBILITIES

• Promptly answer calls using approved scripting and aid patients.
• Route clinical questions to physicians or clinical staff; communicate urgent requests immediately using messaging tools.
• Return all phone calls within one business day; ensure urgent calls are addressed immediately.
• Provide accurate messages to staff and task physicians with referring provider requests.
• Register new patients using iHealth task list, verify demographics & insurance, & process referrals according to clinic policy.
• Assess insurance requirements, including primary referrals and contracted carriers, prior to scheduling.
• Schedule appointments and provide patients with directions and pre-appointment instructions.
• Collect payments due at time of service.
• Open or closing duties depending on schedule.

CHARACTERISTICS

• Professional and courteous with patients, staff, and referring providers.
• Team-oriented and able to communicate effectively with clinical and clerical staff.
• Patient, calm, and composed under pressure.
• Reliable, punctual, and able to manage multiple priorities.
• Maintains confidentiality and adheres to HIPAA regulations.
• Positive attitude, proactive, and committed to excellent customer service.

Requirements

QUALIFICATIONS

• High school diploma or equivalent; associate degree or higher preferred.
• Experience in a medical office, patient registration, or referral coordination preferred.
• Knowledge of insurance processes, including verification and authorization requirements.
• Familiarity with EMR systems, patient portals, and office communication tools.
• Strong telephone, written, and verbal communication skills.
• Detail-oriented with strong organizational and multi-tasking abilities.

PHYSICAL REQUIREMENTS

• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Carrying/Lifting: Rarely (up to 35 pounds)
• Stooping/Kneeling: Rarely
• Other: N/A