Patient Administrative Coordinator

Evolve Orthopedic Partners; City of Saratoga Springs (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Evolve Orthopedic Partners is seeking a Patient Administrative Coordinator to support providers, scheduling specialists, and patients, delivering outstanding service in a fast-paced orthopedic setting.

You will handle patient communications, manage electronic health records, coordinate appointments, and assist with paperwork such as authorizations and disability forms. Strong organization and communication are essential to thrive in this role.

Qualifications

• High school diploma required; college degree preferred.
• 1–3 years of office experience, healthcare experience preferred.
• Familiarity with medical terminology and orthopedics is a plus.
• Proficiency in Microsoft Office; EMR experience is a plus.
• Exceptional written, verbal, and interpersonal communication skills.
• Highly organized with strong attention to detail.

Responsibilities

• Triage patient calls, provide customer service, and direct calls to the appropriate person or take messages as needed.
• Maintain electronic health records and ensure accuracy.
• Distribute incoming faxes and monitor MRI orders for completeness.
• Monitor intra-mail and correspond with patients as needed.
• Follow up on past, present, and future office visits for designated providers.
• Complete patient paperwork (disability forms, workers’ compensation forms, physical therapy referrals, work notes, and prior authorizations).
• Reschedule appointments for providers as needed.
• Obtain necessary patient information (medical necessity forms, medical records, transportation authorizations, home care orders, and referrals).
• Respond to tasks/calls from the Call Center or Front Desk to address emergency appointments.
• Perform other responsibilities as needed or assigned.

Skills

Customer service

Communication

Organization

Detail orientation

Healthcare terminology

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office

EMR systems

Job description

Join our team as a Patient Administrative Coordinator and play a vital role in supporting providers, scheduling specialists, and patients while delivering exceptional customer service. If you’re organized, detail-oriented, and thrive in a fast-paced healthcare environment, we’d love to hear from you!

Position Summary

Patient Administrative Coordinators provide administrative support to providers, scheduling specialists, and patients while delivering exceptional customer service. This role involves managing patient communications, maintaining electronic health records, and ensuring accurate and timely completion of patient-related tasks.

Responsibilities

• Triage patient calls, provide customer service, and direct calls to the appropriate person or take messages as needed.
• Maintain electronic health records and ensure accuracy.
• Distribute incoming faxes and monitor MRI orders for completeness.
• Monitor intra-mail and correspond with patients as needed.
• Perform follow-up tasks related to past, present, and future office visits for designated providers.
• Complete patient paperwork, including disability forms, worker’s compensation forms, physical therapy referrals, work notes, and prior authorizations.
• Reschedule appointments for providers as needed.
• Obtain necessary patient information, such as medical necessity forms, medical records, transportation authorizations, home care orders, and referrals.
• Respond to tasks/calls from the Call Center or Front Desk to accommodate emergency appointments and address patient needs.
• Perform other responsibilities as needed or assigned.

Qualifications

• High school diploma required; college degree preferred.
• 1–3 years of office experience, with healthcare experience preferred.
• Familiarity with medical terminology and orthopedics is a plus.
• Proficiency in Microsoft Office required; experience with EMR systems is a plus.
• Exceptional written, verbal, and interpersonal communication skills.
• Highly organized with strong attention to detail.

Other Information

• Ability to travel to other locations as needed depending on the staffing and needs of the clinics. Reliable transportation is essential