Patient Care Coordinator

Hands of Hope Physical Therapy; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Hands of Hope Physical Therapy in Astoria, NY seeks a proactive Patient Care Coordinator to ensure exceptional patient experiences throughout their journey. You will advocate for patients, coordinate care among providers, and maintain a supportive environment conducive to healing.

Responsibilities include guiding patients through insurance coverage, scheduling, and communicating with therapists, front desk operations, HIPAA compliance, and contributing to streamlined clinic workflows.

Qualifications

• Candidate must have a high school diploma or equivalent; bachelor’s in healthcare administration preferred.
• Experience in a physical therapy or healthcare setting is preferred.
• Strong interpersonal and communication skills with empathy for professionals.
• Organizational skills and attention to detail for managing appointments and records.

Responsibilities

• Advocate for patients' needs within the practice and address concerns promptly.
• Assist patients in navigating the physical therapy process and provide guidance.
• Explain insurance coverage, benefits, and responsibilities to patients.
• Coordinate with therapists and other departments to ensure seamless care.
• Assist with appointment changes, scheduling, and front desk tasks.
• Educate patients about treatment plans, exercises, and goals; ensure HIPAA compliance.

Skills

Empathy

Interpersonal communication

Organizational skills

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree in healthcare administration or related field

Tools

WebPT EMR

Microsoft Office

Google Workspace

Email/IM tools

Job description

Job Function: Patient Care Coordinator
Job Level: Individual Contributor
Employment Status: Full-time
Primary Location: Astoria, NY

Job Summary:

The Patient Care Coordinator is a proactive role designed to ensure exceptional patient
experiences throughout their journey with us. The Patient Care Coordinator will advocate for
patients' needs, coordinate care among healthcare providers, and maintain a supportive
environment conducive to healing and well-being.

Key Responsibilities

Patient Advocacy:

• Advocate for patients' needs within the practice, addressing concerns promptly and effectively.
• Assist patients in navigating the physical therapy process, providing guidance and support as needed.
• Communicate patient insurance coverage, benefits, and responsibilities.
• Coordinate with different departments and external vendors for updates and services.
• Assist patients with appointment changes and scheduling.
• Educate patients about their treatment plans, exercises, therapy goals, and expected outcomes.
• Ensure compliance with HIPAA regulations to protect patient privacy.
• Collaboration and Coordination:
• Coordinate with physical therapists and healthcare professionals to ensure seamless patient care.
• Communicate relevant patient information to therapists, facilitating continuity of care.
• Collaborate closely with the clinic manager to streamline operations and improve patient care processes.

Patient Experience:

• Create and maintain a welcoming, positive, and compassionate environment for patients.
• Engage with patients during exercises, actively listening to their concerns and addressing them empathetically.
• Capture positive moments on video to enhance the patient experience and showcase our commitment to care.
• Collect patient feedback and reviews to continuously improve our services and patient satisfaction.
• Represent the organization's values by upholding standards of professionalism and care.

On-premises responsibilities:

• Ensure the clinic is clean and organized all the time; this includes, but not exclusively, bathrooms, kitchen, pool, front desk, exercise area, and storage areas.
• Regularly disinfect high-touch surfaces, including counters, door handles, and seating areas in waiting and treatment areas.
• Receiving shipments, opening boxes, and restocking supplies.
• Keep all therapy rooms neat, ensuring equipment is sanitized and properly stored after each use.
• Assist in the assembly of the clinic's furniture, e.g., chairs, cabinets, tables, and beds.
• Dispose of waste appropriately, ensuring trash bins in common and clinical areas are emptied regularly.
• Collect patients' responsibilities, e.g., copay, coinsurance, deductible, etc., and safely keep it and deliver it to the manager on a weekly basis.
• Organize patient forms, brochures, and other materials at the front desk to create a tidy and welcoming environment.
• Ensure that any spills or hazards are promptly addressed to maintain a safe environment for patients and staff.
• Collect used towels, place them in the washer, transfer them to the dryer once cleaned, and fold them when dry.
• The Patient Care Coordinator may be required to assist with clinical tasks, such as supporting pain management services, as needed, based on qualifications and training

Qualifications

• A high school diploma or equivalent is required; a bachelor's degree in healthcare administration, business administration, or a related field is preferred.
• Experience in a physical therapy practice or healthcare setting is preferred.
• Strong interpersonal and communication skills, with the ability to empathize with professionals.
• Organizational skills and attention to detail for managing appointments and effectively communicating with patients and healthcare, records, and administrative tasks.
• Knowledge of medical terminology, insurance processes, and HIPAA regulations.
• Ability to work independently and as part of a team in a fast-paced environment.

Physical Requirements

• Ability to stand, walk, and assist patients as needed during therapy sessions.
• Minimal lifting may be required to assist patients or move light equipment.

Tools and Technologies

• Electronic Medical Records (EMR) Systems (Web PT)
• Office Productivity Software (Microsoft Office, Google Workspace)
• Digital Communication Tools (Email, instant messaging)