Patient Care Coordinator

Novellis Health; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Novellis Health is seeking a Patient Care Coordinator in New York to support patient care through organized scheduling, registration, and administrative tasks. You will serve as the first point of contact, ensuring a smooth patient experience and accurate data entry in the EMR system.

Ideal candidates are highly organized, compassionate, with excellent communication and customer service skills. Prior medical office experience and familiarity with DrChrono or Aria is preferred, along with

Qualifications

• 2+ years of medical office experience in a clinic or hospital setting.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience with EHR systems, especially DrChrono and Aria.
• Strong verbal and written communication with excellent interpersonal skills.
• Highly organized, detail-oriented, and able to manage multiple deadlines.

Responsibilities

• Answer incoming calls, take accurate messages, and direct calls to appropriate staff.
• Respond to inquiries from patients, vendors, insurance companies, and healthcare providers in a professional and timely manner.
• Communicate pre-visit instructions and appointment details clearly to patients, including sending appointment reminders and confirmations through Weave.
• Coordinate transportation with patients’ insurance and/or rideshare services as needed to ensure timely arrival.
• Assist patients in navigating the healthcare system, resolving concerns with empathy and professionalism.
• Request and obtain medical records for new patients; scan and upload records and insurance cards into the EMR system.
• Register new patients in the electronic medical record (EMR) accurately and efficiently.
• Schedule and confirm appointments for consultations, simulations, procedures, treatments, and follow-up visits.
• Coordinate imaging appointments and request necessary prior authorizations.
• Notify patients of appointment details including date, time, and location; track and request imaging CDs as needed.
• Verify patient insurance coverage on a regular basis, particularly for patients actively undergoing treatment.
• Fax consult letters, follow-up notes, and visit summaries to referring physicians.
• Prepare and send medical records to providers or entities upon receipt of a signed release of information.
• Support general office functions including data entry, filing, and record maintenance.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

DrChrono

Aria

Job description

Benefits:

• 401(k)
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

The Patient Care Coordinator role is integral to supporting patient care and requires a highly organized, compassionate individual with excellent communication and customer service skills. The Patient Care Coordinator ensures smooth appointment scheduling, accurate registration, and exceptional administrative support across the department.

Responsibilities

Patient Communication & Support

• Answer incoming phone calls, take accurate messages, and direct calls to appropriate staff.
• Respond to inquiries from patients, vendors, insurance companies, and healthcare providers in a professional and timely manner.
• Communicate pre-visit instructions and appointment details clearly to patients, including sending appointment reminders and confirmations through Weave.
• Coordinate transportation with patients’ insurance and/or rideshare services as needed to ensure timely arrival.
• Assist patients in navigating the healthcare system, resolving concerns with empathy and professionalism.

Patient Registration & Scheduling

• Request and obtain medical records for new patients; scan and upload records and insurance cards into the EMR system.
• Register new patients in the electronic medical record (EMR) accurately and efficiently.
• Schedule and confirm appointments for consultations, simulations, procedures, treatments, and follow-up visits.
• Coordinate imaging appointments and request necessary prior authorizations.
• Notify patients of appointment details including date, time, and location; track and request imaging CDs as needed.
• Verify patient insurance coverage on a regular basis, particularly for patients actively undergoing treatment.

Administrative Support

• Fax consult letters, follow-up notes, and visit summaries to referring physicians.
• Prepare and send medical records to providers or entities upon receipt of a signed release of information.
• Support general office functions including data entry, filing, and record maintenance.

Qualifications

• High school diploma or equivalent required.
• 2+ years of medical office experience, preferably in a specialty clinic or hospital-based department.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required; experience with EHR systems, especially DrChrono and Aria, preferred.
• Excellent verbal and written communication skills with strong interpersonal and customer service abilities.
• Highly organized, detail-oriented, and able to effectively prioritize tasks and manage multiple deadlines.
• Demonstrated ability to remain calm, professional, and effective in high-stress situations.
• Ability to work independently and collaboratively in a fast-paced clinical environment.